FAQs

Funeral homes normally have records of the fingerprints on file so you can call the funeral home and ask them for it. Normally they will even send it to us themselves. Most are normally very understanding and aware of the product and would love nothing more to help. Let us know if you need help retrieving them, sometimes we can call over and get it done.

If it´s sepia tone it will come out Sepia tone. We can convert to black and white for you if you don´t want sepia tone but it does come out really nice that way.

Photo uploading supported file formats - GIF, JPG, PNG You can upload files up to a total files size of 5MB

If you are not happy with the product we have a "No Questions" asked money back guarantee. If you´re not happy simply let us know and we´ll either make it right or give you your money back in full.

Yes, everything we make is 100% waterproof. Yes, we ship to UK as well.

Yes, we offer both. You´ll see the option for it once you scroll down when you click on the item. It´s more of a hologram look to it.

Yes, we do have a retail location. The address is 1639 Richmond Road, Staten Island, NY 10304

Yes we offer to have your photo lasered on your pendant. We charge $75 to laser your photo on your own custom item.

Yes, we can do the old black and white photos. I suggest the color process for that as it comes out in like an antique finish. I like how it comes out on both yellow and white gold, but for some reason in my opinion it really stands out on the white gold.

We digitally enhance your photos and can bring the two people close together in the photograph. There´s a special instructions box upon placing the order so that you can add any special requests. We can engrave a cross on the reverse side, again just let us know in the same box provided and we´ll take care of it for you.

Since we are manufactures and stand by our product we offer a 100% lifetime guarantee. The items also come with a certificate of authenticity stating that guarantee with your own unique code.

Normal silver cleaner will be safe, or you can try acetone. Give it a try and let me know if you have any problems.

You can send in a locket you already own, pricing depends on the size and the metal. Sterling Silver is normally around $50 and 14k gold is around $75 each picture. You can send the photos along with the locket to:
PrimeNameJewelry
1639 Richmond Road
Staten Island, NY 10304

We normally ship your Photo Pendant or Photo Locket within 1 day.

No. Photographs can be 35mm, 110, studio shots, even slides or Polaroids. They can also be in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative when creating your photo pendant.

Yes, your pictures will be returned in the exact condition they were given, along with your new photo pendant or other custom picture jewelry piece.

Yes, our computer technicians can merge any number of pictures onto one pendant. However, we do charge an additional $10 per Photo. You will be able to select this option upon checkout.

Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest.

We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant.

Yes, our photo pendants are also available in Sterling Silver & White Gold. Please see our pricing and picture jewelry items for complete details.

You have 3 options of sending us your photos, each of which will be explained to you during checkout.
1) Upload your photos to our website after checkout.
2) E-mailing your photos to us.
3) Shipping your photos to us to:
primenamejewelry.com
1639 Richmond Road
Staten Island, NY 10304
Please make sure to include your Order Number

Color Laser: Your photo in full color permanently lasered onto your charm. This process being the most detailed. We´ve had customers say, "My pendant actually looks better than the photo." A protective jewelry enamel is added to every "color laser" pendant to ensure that every day your charm will look as beautiful as the day you took it out of the box.
Engraving: A combination of our trained computer experts, and our engraving machinery will engrave your pendant deeply and very detailed. The engraved process gives your pendant a hologram look that sparkles when worn.

You´re right the main difference between the regular lockets and the premium weight locket is weight. I feel the quality of the locket is the same. We have the same guarantees on the premium weight and as the others.

Yes, we can engrave a locket you already own. Depending on the size of the locket and the metal you wish would really determine the price. 14K Yellow & White Gold cost $50 and Sterling Silver is $35. You can send your locket along with any instructions or preferences to:

primenamejewelry.com
1140 S. Railroad Ave.
Staten Island, NY 10306

Please include your contact information so we can contact you if we have any questions or problems. Also, please include your credit card information along with the order so that we can bill your credit card.

Yes, You can always send your locket back to us later to have the photos lasered inside. This is great for customers who are not sure which photo the recipient would like or are not able to obtain the right photographs. We can also print the "paper photos" for you and you can easily insert them yourself.

The difference between the two is this:
Color Laser - Your Photo will be lasered in Full Color. All facial tones and clothing will have all the same colors as seen on your print. If the person is wearing a blue shirt, you will actually see blue. We compare this method to a magazine print.

Laser - your photo will be lasered with more of a monotone grayscale look that resembles that of a newspaper. It gives more of a sepia tone.

Color laser and Laser are both permanent and the quality is absolutely superb.

We can take any size photo from a small picture to a very large picture. Let us do the cropping and resizing for you.

It normally only takes us 1 Business day to manufacture your personalized locket. For ex: if you order your locket today, it will most likely ship tomorrow.

Yes, we can engrave custom artwork on the front side of your lockets. You can go on www.clipart.com and choose artwork that you´d like on the front side of your locket. Then, go ahead and place your order and in the "special instructions" let us know that you´d like to engrave clipart on the front and let us know the id number and we´ll take care of it. The additional charge is $20 that we´ll add to your credit card. If you don´t find anything on clipart.com and want something different, let us know in the "special instructions" that you´ve emailed the artwork over, and then email us along with your order number.

The reverse side of the locket we allow 130 characters. The right and left side we allow 60. The front we also allow 60 characters.

Keep in mind, PicturesOnGold.com will do their best to ensure that we make your engraving as large and as legible as possible. Our high definition lasers are the absolute best there is.

Yes, We do accept custom characters. Please place your order and in the "special instructions" box we provide you write that you´d like to add custom characters to the front side of the locket and you´ve emailed. Then, email the artwork to that address along with the order number and we´ll take care of it. The additional cost is $20 that we can charge to your card.

Yes, you are able to insert your own photos into the locket yourself. Every locket comes with templates that you can trace around your prints and cut out. If you run into trouble, we are always here to help.

Yes, unless stated otherwise in the "special instructions" box we provide you. We normally zoom in to the head, neck, and shoulders to give a nice clear shot of your subjects. We also remove the background of the photographs.

Yes, our photoshop artists are the best there is. We will remove who or what you desire. Just let us know in the "special instructions" box we provide you.

Yes, our process is 100% waterproof and scratch resistant. We have the only lockets in the world that can guarantee that.

Normally we ship within 1 day. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Normally it takes us 1 day from the time we receive your order to process it. The shipping method you select determine your arrival time.

Sure, we can send you a proof first. Just let us know in "special instructions" that you´d like a proof and we´ll send it over via e-mail.

You can come to out location in Staten Island. We are located at: 1639 Richmond Road, Staten Island, NY 10304

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